FAQ

We offer a range of broadband packages with speeds starting from 10 Mbps up to 100 Mbps and beyond. You can choose the plan that best fits your usage needs and budget. All our plans come with unlimited data and no hidden throttling.

We offer FREE router installation and professional setup for all new residential connections. For business packages and custom network setups, installation charges may vary depending on the scope of the project. Contact us for a free consultation and quotation.

Once your application is approved and the required information is submitted, we typically activate new connections within 24 to 48 working hours. Our technician will contact you to schedule a convenient installation time at your premises.

Yes! Our dedicated customer support team is available 24 hours a day, 7 days a week. You can reach us via phone at +8801879458745, email at info@rocketspeednet.com, or through the contact form on our website.
WhatsApp support is also available

We currently provide broadband services across Dhaka Division, with primary coverage in Dhanmondi and surrounding residential and commercial areas. We are continuously expanding our network. Contact us to check availability in your area.

Absolutely! You can upgrade or downgrade your broadband plan at any time. Simply call or email our support team and we will process your request promptly — usually within one business day, with no interruption to your service.

All you need is a device (phone, laptop, or computer) and a power outlet. Rocket SpeedNet provides and installs all necessary networking equipment including the router, cables, and accessories as part of your connection package.

We offer both monthly and annual subscription plans. Monthly plans have no lock-in period — cancel anytime with 7 days’ notice. Annual plans come with a discounted rate and additional benefits. Full terms are available on request.